Contact
Start with what does not exist here, because it saves people a search: no telephone line, no postal address, no social media account. Everything runs through chat and email.
Last updated: August 2026
The four routes, in the order most people need them
- Live chat — the control in the footer of every page, open around the clock in English and Dutch. Right for a deposit that has not appeared, a bonus that did not attach, a frozen game or a login that will not take.
- support@lizaro.com — anything with a document attached, or anything worth keeping in writing. Same team, usually answered the same day.
- dpo@lizaro.com — the Data Protection Officer. Access, correction, erasure, and questions about what is held and on what basis.
- complaints@lizaro.com — the formal route, and it only opens after a first answer has failed to settle something.
What happens to a chat that cannot be closed
It does not evaporate when you shut the tab. The exchange carries on in writing in the message inbox inside your account, under its own reference number, so whoever picks it up next reads the whole thread instead of asking you to start again. Quote that reference in any follow-up and the case reopens where it stopped.
Filing a complaint properly
Send it from the address the account is registered under. Put COMPLAINT and the reason in the subject line. Include a detailed summary and the specific dates and times — not "last week", but the timestamps from your transaction history. A Complaints Resolution Committee reviews the file and answers within 10 days; a genuinely complex case runs longer and we say so rather than going quiet.
Three details that save a round trip
- The registered address behind the account
- The route the payment ran on, with its reference out of your transaction history
- The date, time and your timezone
Where a payout is involved, a transaction reference will always get further than a description.
Try the Help Centre first
Eight groups: bonuses and promotions, casino, deposits, payouts, sportsbook, general, technical, account verification. The two questions that arrive most often — the order a bonus has to be activated in, and why a verification document came back — are both answered there in full.
Timings
| Route | Typical answer |
|---|---|
| Live chat | minutes |
| same day | |
| Verification, complete document set | within 10 days |
| Verification desk hours | 06:00–17:00 GMT, target three business days |
| Complaints committee | 10 days |