Terms & Conditions
Four groups: the account, the money, the bonus, and everything else. The binding text is the English General Terms and Conditions on the operator site — translations exist for convenience only, and where a promotion's own terms conflict with these, the promotion wins.
Last updated: August 2026
Before any of it — who, how old, and where
Whoever operates the website is the counterparty here. The Terms never name it, and neither a company number nor a registered office shows up in them. Any legal claim or dispute is to be settled "in accordance with the applicable Law" — no governing law, no court and no seat is named. Legality is placed on you: we give no assurance about the legality of your use of the site, and knowing the law where you live is your responsibility.
Whichever runs higher — eighteen, or the legal age where you happen to be.
No right to an account or to funding it belongs to residents of the following: Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, the Netherlands, the Netherlands Antilles, Sweden, Ukraine including Crimea, the United Kingdom, the United States, Côte d'Ivoire and Japan. That list moves at our discretion, without warning, and the change goes up on the site. Sitting in an excluded jurisdiction, a player agrees to open no account and to close whichever one is already open.
Individual games carry further territorial restrictions of their own under the providers' policies. NetEnt titles run on a long separate list, and Vikings, Narcos, Street Fighter and Planet of the Apes each carry theirs.
The account
A single one for each person, each household and address, each phone number, each email address, each IP address. Go past that and it is a Duplicate Account: the play voids, the winnings void, and any withdrawal already processed out of it comes back.
Selling, transferring, buying or acquiring an account is off the table, and whatever value hangs on one cannot be transferred, pledged, traded or gifted either. Whatever happens behind the correct login and password lands on you, somebody else at the keyboard included.
To close, write in — and only where nothing is left in the balance and no withdrawal is pending. Close one that still carries a positive balance or an open request and those funds go. Self-exclusion runs through the same address; you must disclose other accounts and refrain from opening new ones, and we accept no liability for losses on accounts we do not run. Refusing to open an account, or closing one, is something we can do with neither notice nor justification.
Registration carries two warranties: that you have never previously registered another account or received money through someone else's, and that everything you entered is true and complete.
Verification is what stands between an account and its first payout.
| Step | What is asked for | Timing |
|---|---|---|
| Identity | certified ID — passport, identity card or driving licence | within 30 days of the request |
| Address | proof of residence, no older than three months | same window |
| Payment method | ownership proof and transaction history, bank or card statements | same window |
| Extra checks | phone call, face verification, third-party fraud and identity services | at our discretion, before or after a payment |
Answer in full and assessment normally runs 10 days; complicated cases take longer. Hold on the payment and suspension of the account both last until the documents land, and permanent closure follows if they never do.
The money
Where the deposit floor and ceiling sit is our discretion, and the Terms pin down no figure. The balance is not a bank balance: not insured, not asset-backed, earning no interest. Making a deposit hands us permission to debit fines or dues owed straight from the balance, and puts a chargeback out of bounds.
Refunds are exceptional. A request must arrive within 24 hours of the transaction, is answered within 10 business days, and is refused once the deposit or its bonus has been used to place a bet. Bonuses and winnings come off before any refund is calculated. Where the account was funded by credit card we may pay withdrawal requests up to the total deposited as refunds against those purchases.
Withdrawals go back through the method that funded the account wherever possible, and the requested method is not guaranteed. At most three can be pending at once. Suspicion of fraud, collusion or illegal activity is enough to cancel any withdrawal, and every one of them goes through audit, play checks and account verification.
Turnover of x1 on the deposit comes before any withdrawal. Below that we may cancel winnings and keep 10% of the last deposit as processing costs, minimum €0.50, or 15% for bank card and bank transfer. There is a separate rule letting a withdrawal be declined where under €20 has been wagered inside the calendar month the request falls in.
Ceilings run by level: €500 a day and €7,000 a month at Level 1, through to €1,500 a day and €20,000 a month at Level 5, published in eleven currencies. Level follows activity over the 90 calendar days before the request, weighted by the ratio of deposits to withdrawals and bonuses received; a month without bets drops the account to the lowest level.
Leave an account unopened for 180 days and it turns Inactive, at which point €5 a month in administration fees may run for as long as that lasts. Taxes and charges on winnings are yours.
The bonus
On each bonus sits a wagering requirement, written as a multiplier over the bonus or over bonus plus deposit. Defaults unless a promotion says otherwise: a deposit casino bonus at x35 on deposit plus bonus with a maximum withdrawal of ten times the bonus; a no-deposit casino bonus at x40 with a maximum of five times; no-deposit free spins capped at €80 in winnings and then x40 on that amount.
First through the machine is the real-money balance; the bonus balance waits its turn. Casino bonuses run a 10-day window, sports bonuses 30, and past the deadline both the bonus and everything won off it void. Put in a withdrawal before the wagering is met and the bonus balance voids, taking every winning derived from it along. Once wagering is met the funds move to the real-money wallet and behave like any other balance.
Slots, scratch cards and keno contribute 100%; live games, video poker and Plinko 10%; table and card games nothing at all. Bonus funds get nowhere near jackpot slots, Slingo or bingo. There are named Special Games at 50% or 10%, an Excluded list worth nothing towards the requirement, and a Prohibited list that stays shut while a bonus is live.
Counted as promotion abuse: a single bet over €100 before the wagering is met, low-risk patterns like covering 24 or more of the 37 roulette numbers, hopping between low- and high-weighted games to clear a requirement, two-tier betting, and stalling a round or a bonus feature to convert accumulated value. Denying, rejecting or cancelling a bonus, and barring an account from the promotion programme, are ours to decide.
Everything else
Complaints go to customer service first and are escalated internally where they cannot be settled on the spot. A disputed answer goes in writing to the complaints address, from the registered email, with COMPLAINT and the reason in the subject, a detailed summary and the specific dates and times. A Complaints Resolution Committee answers within 10 days, extendable for unusually complex cases. Should the outcome fall short, the Terms gesture at external dispute resolution without ever naming a body.
Suspect fraud or illegal activity and we may put government bodies, other operators, service providers, banks, card processors and payment providers in the picture.